Deleting your account and data

You can delete your CleanWhale account and personal data at any time, directly in the mobile app.

How to delete your data in the app

1. Open the CleanWhale app and sign in.
2. Go to Account, then open Edit / Settings.
3. Tap “Delete account” and confirm.

What happens

• Your personal data (name, email, phone, saved payment cards and linked social logins) is permanently removed and your account is closed.
• Orders and addresses are kept in anonymized form for legal and accounting reasons, and are no longer linked to you.
• Deletion is blocked while you have unpaid orders — please settle them first.

No access to the app?

You can also request deletion through the in-app support chat or from the Contacts page on this site. We will verify your identity and process the request.