Terms and Conditions (Public Agreement) | CleanWhale
1. Platform Operator and Contracting Parties
These Terms and Conditions ("Agreement") govern the use of https://cleanwhale.no and the CleanWhale booking platform operated by Clean Whale Sp. z o.o., ul. Łucka 18/2004, 00-845 Warszawa, Poland (KRS: 0000868230, NIP: 6751738063, REGON: 38745511400000, EU VAT: PL6751738063), email: info@cleanwhale.no ("CleanWhale" or the "Platform").
By placing a booking or registering an account, the Customer agrees to this Agreement. CleanWhale provides digital marketplace matchmaking, scheduling, customer support, and payment facilitation between Customers and verified independent Service Providers (registered cleaning companies and self-employed contractors, "Partners").
2. Scope of Services, Pricing and Local Tax Rules
All prices on https://cleanwhale.no are displayed transparently in NOK based on property size, selected extras, and recurrence frequency.
CleanWhale operates a digital marketplace connecting Customers with independent cleaning businesses in Norway (Enkeltpersonforetak – ENK or Aksjeselskap – AS registered in Brønnøysundregistrene with a 9-digit Organisasjonsnummer). Under Norwegian mandatory cleaning-sector regulations, performing Partners offering cleaning services in Norway are required to hold Arbeidstilsynet approval (Godkjent renholdsbedrift) and valid HMS-kort.
3. Payments and Card Authorisation
Payments are processed securely online via PCI-DSS Level 1 certified payment processors (Stripe, Apple Pay, Google Pay, Klarna, or other checkout methods). For card bookings, funds may be pre-authorised prior to the appointment and captured upon service completion.
4. Cancellation, Rescheduling and Right of Withdrawal
Consumers enjoy a statutory 14-day right of withdrawal under Norwegian Cancellation Act (Angrerettloven) and Consumer Services legislation. Where the Customer explicitly requests performance within the 14-day withdrawal period, the right of withdrawal expires once that appointment has been fully performed.
Bookings may be cancelled or rescheduled free of charge up to 24 hours before the scheduled start time. Late cancellations (under 24 hours) or failure to grant access at the scheduled time may incur a reasonable call-out/reservation fee.
5. Quality Guarantee, Claims and Liability
Any service quality concerns should be reported with photos via the Customer account or to info@cleanwhale.no within 24 hours of completion (without prejudice to mandatory statutory consumer rights).
Independent Partners operating on the Platform are required to maintain commercial liability insurance.
6. Governing Law and Consumer Dispute Resolution
This Agreement is governed by Polish law with respect to the Platform operator, without depriving Consumers in Norway of the mandatory protections afforded by the laws of their country of habitual residence (Rome I Regulation Art. 6).
